What "training" actually means
When we talk about training an AI chatbot, we don't mean weeks of machine learning. With AnswerMind AI, "training" means giving the bot your business knowledge so it can answer questions from it accurately.
Under the hood, we use a technique called Retrieval-Augmented Generation (RAG): your content is indexed, and when a customer asks a question, the AI retrieves the relevant pieces and generates a response from them — not from generic internet knowledge.
Step 1: Add your website URL
In your AnswerMind AI dashboard, navigate to Data Sources → Add Website. Paste your homepage URL and click "Crawl."
AnswerMind AI will automatically discover and ingest all linked pages on your domain. For a typical 50-page site, this takes under 2 minutes.
Step 2: Upload documents
Have a PDF product guide? A Word doc FAQ? Upload them directly in Data Sources → Upload Files. Supported formats: PDF, DOCX, XLSX, TXT, CSV.
Step 3: Test your bot
Before going live, use the built-in playground to ask questions your customers would typically ask. Check that answers are accurate and sourced from your content.
Step 4: Embed on your site
Copy the one-line JavaScript snippet from Deploy → Website Widget and paste it before the closing </body> tag on your site.
Pro tips
- Set a fallback message: Configure what the bot says when it can't answer.
- Keep content fresh: Re-crawl your website periodically so the bot has up-to-date information.
- Use the gap report: Check Analytics weekly to see what customers are asking that your bot can't answer.
