Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website or use a web application. They are widely used to make websites work efficiently, remember your preferences, and provide analytical information to site owners.

We also use similar technologies including local storage, session storage, and web beacons. All references to "cookies" in this policy include these similar technologies unless stated otherwise.

2. How We Use Cookies

AnswerMind AI uses cookies on our marketing website (answermindai.com) and within our dashboard application. We use cookies for the following purposes:

2.1 Strictly Necessary Cookies

These cookies are essential for the Service to function and cannot be disabled. They include:

• Authentication tokens: Secure session tokens that identify you as a logged-in user and maintain your session across page loads;
• CSRF protection tokens: Prevent cross-site request forgery attacks on form submissions;
• Security cookies: Store security preferences and protect against fraudulent activity.

Because these cookies are necessary for the Service to operate, they cannot be disabled via cookie preferences. You may disable them through your browser settings, but doing so will prevent you from logging in.

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

• Remembering your dashboard preferences (e.g., sidebar state, selected chatbot);
• Storing your selected language or display settings;
• Persisting your billing cycle preference (monthly/yearly) on the pricing page.

2.3 Analytics Cookies

We use analytics cookies to understand how visitors use our website and product, which helps us improve the experience. These cookies collect aggregated, anonymized information including:

• Pages visited and time spent on pages;
• Features used within the dashboard;
• Referral sources (how users arrived at our site);
• Device type, browser, and approximate geographic region.

Analytics data does not identify you personally. We may use tools such as a self-hosted analytics platform or a privacy-focused third-party analytics service. We do not share raw analytics data with advertising networks.

2.4 Marketing and Preference Cookies

We may use cookies to understand the effectiveness of our marketing campaigns and to personalize content on our marketing pages. These cookies may track whether you have seen a particular offer or campaign. We do not use third-party advertising tracking cookies (such as Facebook Pixel or Google Ads remarketing tags) within the authenticated dashboard.

3. Third-Party Cookies

Some third-party services integrated into the Service may set their own cookies. These include:

• Paddle: Our payment processor may set cookies during the checkout flow to manage the payment session and prevent fraud. Paddle's cookie usage is governed by Paddle's Privacy Policy.
• Support and communication tools: If you use our in-app chat support widget, the provider of that widget may set session cookies.

4. Cookie Retention Periods

The retention period of cookies varies depending on their type:

• Session cookies: Deleted automatically when you close your browser;
• Authentication cookies: Expire after 30 days of inactivity or upon logout;
• Analytics cookies: Typically retained for 12 months;
• Functional preference cookies: Retained for up to 12 months.

5. Managing and Disabling Cookies

You have several options for managing cookies:

• Browser settings: Most browsers allow you to view, delete, and block cookies through their settings menus. Please consult your browser's help documentation for instructions. Note that blocking strictly necessary cookies will prevent you from accessing authenticated areas of the Service.
• Opt-out of analytics: You can opt out of analytics tracking by adjusting your cookie preferences when prompted on your first visit to our website, or by contacting us at [email protected].

Please note that disabling certain cookies may degrade the functionality of the Service.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time as our use of cookies evolves or in response to changes in applicable law. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated via email or a notice on our website.

7. Contact

For questions about our use of cookies, please contact us at [email protected].