Legal

Terms of Service

Last updated: March 25, 2026

1. Definitions

In these Terms of Service, the following terms have the meanings set out below:

  • "Agreement" means these Terms of Service, together with any Order Form, subscription confirmation, or other document expressly incorporated by reference.
  • "AnswerMind AI," "we," "us," or "our" refers to AnswerMind AI, Inc., the operator of the AnswerMind AI platform.
  • "Customer," "you," or "your" refers to the individual or legal entity that registers for or uses the Service.
  • "Service" means the AnswerMind AI AI chatbot platform, including all associated APIs, dashboards, documentation, and support services.
  • "Customer Data" means all data, documents, files, and content that you upload, submit, or transmit to the Service.
  • "Authorized User" means any individual you permit to access the Service under your account.
  • "Subscription" means the recurring billing arrangement for access to the Service as selected at registration or updated thereafter.
  • "Free Trial" means the limited, no-charge period of access to the Service described in Section 7.
  • "Paddle" means Paddle.com Market Ltd., our third-party payment processor and Merchant of Record.

2. Acceptance of Terms

By creating an account, accessing, or using the Service, you confirm that: (a) you are at least 18 years of age; (b) you have full legal authority to enter into this Agreement on behalf of yourself or the organization you represent; and (c) you agree to be bound by this Agreement in its entirety. If you do not agree, you must not access or use the Service.

If you are accessing the Service on behalf of a legal entity, you represent that such entity has authorized you to accept this Agreement and that the entity will be responsible for all obligations hereunder.

3. Account Registration and Responsibilities

To access the Service, you must register for an account by providing accurate, current, and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials and access tokens;
  • All activities that occur under your account, whether or not authorized by you;
  • Ensuring that all Authorized Users comply with this Agreement;
  • Promptly notifying us at [email protected] if you suspect unauthorized access to your account;
  • Keeping your account information accurate and up to date.

We reserve the right to suspend or terminate accounts that provide false registration information or are used in violation of this Agreement.

4. The Service

AnswerMind AI provides a cloud-based platform that enables customers to create, train, configure, and deploy AI-powered chatbots on their own business data, including documents, FAQs, website content, and structured data sources. The Service includes features such as lead capture, automated responses, analytics, and third-party integrations depending on your Subscription plan.

We reserve the right to modify, enhance, suspend, or discontinue any feature or aspect of the Service at any time. For material changes that adversely affect your use, we will provide at least 14 days' prior notice via email or in-product notification, except where required for security or legal compliance reasons.

5. Customer Data and Intellectual Property

Your ownership. You retain all rights, title, and interest in and to your Customer Data. By uploading or submitting Customer Data to the Service, you grant AnswerMind AI a limited, non-exclusive, royalty-free license to access, process, store, and transmit such data solely as necessary to provide the Service to you.

No use for model training. We will never use your Customer Data, your customers' conversation data, or your trained knowledge base to train, fine-tune, or improve our underlying AI models or any shared models. Your data is processed exclusively on your behalf.

AnswerMind AI intellectual property. The Service, including all software, algorithms, designs, trademarks, and associated documentation, is owned exclusively by AnswerMind AI and its licensors. Nothing in this Agreement transfers any ownership of AnswerMind AI's intellectual property to you. You receive only the limited right to use the Service as described herein.

6. Subscriptions and Plans

The Service is offered on a subscription basis. Available plans and their associated features, chatbot limits, monthly conversation limits, and pricing are described on our pricing page. Plan features may be updated from time to time with reasonable notice.

Subscriptions are billed in advance on a monthly or annual basis, as selected at registration or as subsequently changed. Annual subscriptions are billed as a single lump-sum payment for the full year.

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. It is your responsibility to cancel before renewal if you do not wish to be charged.

7. Free Trial

New customers may be offered a 7-day free trial ("Trial") upon registration with a valid payment method. During the Trial, you will have access to the Service features included in your selected plan. Your payment method will not be charged during the Trial period.

At the end of the Trial, your subscription will automatically convert to a paid subscription and your payment method will be charged unless you cancel before the Trial period expires. We reserve the right to modify or discontinue the Trial offer at any time. Only one Trial is permitted per customer entity.

8. Payment and Billing

All payments are processed by Paddle, our Merchant of Record. By subscribing to the Service, you authorize Paddle to charge your designated payment method for the applicable subscription fees on a recurring basis. Paddle's own terms and privacy policy apply to all payment transactions; AnswerMind AI does not store or process your payment card details.

All fees are exclusive of applicable taxes. Paddle will collect and remit applicable taxes (including VAT, GST, and sales tax) in accordance with applicable law and will include them in your invoice. You are responsible for any taxes not collected by Paddle that are applicable to your use of the Service.

If a payment fails, we will notify you and may retry the charge. If payment remains outstanding after reasonable collection attempts, we reserve the right to suspend or terminate your access to the Service.

9. Cancellation and Termination

By you. You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellations take effect at the end of the current billing period. You will retain access to the Service until the end of the paid period. No refunds are issued for the remaining portion of a prepaid billing period, except as provided in our Refund Policy.

By us. We may suspend or terminate your account and access to the Service immediately, with or without notice, if: (a) you materially breach this Agreement and fail to remedy the breach within 10 days of notice; (b) we reasonably believe your use of the Service poses a security risk or legal liability; (c) you fail to pay applicable fees; or (d) we are required to do so by law.

Effect of termination. Upon termination, your right to access the Service ceases immediately. We will retain your Customer Data for up to 30 days post-termination during which you may request an export. After 30 days, Customer Data will be permanently deleted from our systems.

10. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights;
  • Upload or transmit content that is unlawful, defamatory, abusive, harassing, obscene, or fraudulent;
  • Infringe on any intellectual property rights of any third party;
  • Distribute spam, phishing content, malware, or any other harmful materials;
  • Attempt to gain unauthorized access to our systems or other customers' data;
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service;
  • Resell, sublicense, or otherwise commercialize the Service without our prior written consent;
  • Use automated means to scrape, crawl, or extract data from the Service beyond normal API usage;
  • Perform actions that impose an unreasonable or disproportionate load on our infrastructure.

We reserve the right to investigate and take appropriate legal and technical action against any violation, including immediate suspension of access. For full details, see our Acceptable Use Policy.

11. AI-Specific Clauses

No guarantee of accuracy. The Service uses large language model (LLM) technology to generate responses. AI-generated outputs may be inaccurate, incomplete, outdated, or misleading. AnswerMind AI does not warrant the accuracy, reliability, or fitness for purpose of any AI-generated content produced by the Service.

Customer responsibility for outputs. You are solely responsible for reviewing, validating, and determining the appropriateness of all chatbot responses before deployment. You must not deploy the Service in contexts where inaccurate AI responses could result in physical harm, financial damage, or legal liability without appropriate human oversight mechanisms in place.

Content moderation. You are responsible for ensuring that content uploaded to train your chatbot, and the responses your chatbot provides to end users, comply with all applicable laws and these Terms.

12. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with this Agreement that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Each party will use Confidential Information solely for the purposes of this Agreement and will protect it using at least the same degree of care it uses for its own confidential information, but no less than reasonable care. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANSWERMIND AI'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO ANSWERMIND AI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL ANSWERMIND AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ANSWERMIND AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15. Indemnification

You agree to indemnify, defend, and hold harmless AnswerMind AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data; (c) your violation of this Agreement; or (d) your violation of any applicable law or third-party right.

16. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising out of or in connection with this Agreement that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration or the courts of competent jurisdiction in the territory where AnswerMind AI is incorporated, unless otherwise required by applicable consumer protection law.

17. Changes to These Terms

We reserve the right to update these Terms at any time. When we make material changes, we will notify you via email and/or a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your subscription before the changes take effect.

18. Miscellaneous

Entire Agreement. This Agreement constitutes the entire agreement between you and AnswerMind AI regarding the Service and supersedes all prior agreements and understandings.

Severability. If any provision of this Agreement is found unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Failure to enforce any provision of this Agreement shall not constitute a waiver of our right to enforce it in the future.

Assignment. You may not assign or transfer this Agreement without our prior written consent. AnswerMind AI may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets.

19. Contact

For questions about these Terms, please contact us at [email protected].